Shipping policy
Shipping Policy
Last updated: July 2026
Thank you for shopping with Peppercorn Gifts & Homewares.
We are a proudly Australian-owned family business, operating from our retail store in Melbourne, Victoria. Every online order is carefully picked, packed and shipped by our team to ensure your beautiful gifts, homewares and kitchen products arrive safely at your door.
This Shipping Policy explains how we process, pack and deliver your orders within Australia.
Where We Ship
We currently ship orders within Australia only.
We deliver to:
- Residential addresses
- Business addresses
- PO Boxes (where available through our delivery partners)
- Parcel Lockers (where supported)
At this stage, we do not offer international shipping.
Order Processing Time
All orders are processed and dispatched from our Melbourne store.
Orders are usually prepared within:
1–3 business days
Monday to Friday, excluding Victorian public holidays.
During busy periods such as:
- Christmas season
- Major sales events
- Public holidays
- Promotional periods
processing times may take slightly longer.
You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Delivery Times Within Australia
Delivery times depend on your location and the delivery service selected at checkout.
Estimated delivery timeframes after dispatch:
Melbourne Metropolitan Areas
Approximately 1–3 business days
Victorian Regional Areas
Approximately 2–5 business days
Other Australian Capital Cities
Approximately 3–7 business days
Regional and Remote Areas
Approximately 5–10 business days
Please note that delivery timeframes are estimates only and may vary due to:
- Weather conditions
- Peak holiday periods
- Australia Post or courier delays
- Regional delivery conditions
- Circumstances outside our control
Shipping Methods
Orders may be delivered using trusted Australian delivery partners, including:
- Australia Post
- Courier services selected according to parcel size, weight and destination
Available shipping options and costs will be calculated at checkout based on your delivery address and order details.
Shipping Costs
Shipping costs are calculated automatically at checkout.
The final shipping fee depends on:
- Delivery location
- Parcel size and weight
- Shipping method selected
Any applicable shipping charges will be displayed before completing your purchase.
From time to time, we may offer free shipping promotions. Any promotional shipping offers will be subject to the terms and conditions stated at the time of the offer.
Free Local Pickup (Click & Collect)
We are pleased to offer Click & Collect from our Melbourne store.
When selecting Click & Collect at checkout:
- You will receive an email notification when your order is ready.
- Please wait until you receive confirmation before visiting the store.
- Orders are usually ready within 1–3 business days.
Please bring your order confirmation email when collecting your purchase.
Packaging & Fragile Items
Many of our products include delicate items such as:
- Ceramic tableware
- Glassware
- Home décor pieces
- Kitchen accessories
- Gift items
Our team takes great care when packing every order. Fragile items are securely wrapped and packed using appropriate protective materials to help ensure they arrive safely.
If your order arrives damaged, please contact us as soon as possible with photos of the packaging and damaged item so we can assist you.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
You can use this tracking number to monitor your parcel’s progress through the delivery network.
Please allow up to 48 hours after dispatch for tracking information to become active.
Delivery Address Accuracy
Please ensure your shipping address is correct before completing your order.
Peppercorn Gifts & Homewares is not responsible for delays caused by:
- Incorrect addresses
- Missing apartment/unit numbers
- Incorrect postcode information
- Customer-provided delivery details
If your order has not yet been dispatched and you need to update your address, please contact us as soon as possible.
Authority To Leave
Depending on the delivery service and location, parcels may be delivered using an Authority To Leave option.
If your parcel is left at your nominated delivery address, please ensure you provide a secure delivery location.
Peppercorn Gifts & Homewares is not responsible for parcels that are lost or stolen after being delivered according to the carrier’s delivery confirmation.
If you prefer additional security, we recommend selecting a delivery option that includes signature on delivery where available.
Delayed or Missing Orders
While we always aim to deliver your order within the estimated timeframe, occasionally delays may occur due to circumstances outside our control.
If your order has not arrived within the expected delivery period:
- Check your tracking information.
- Contact the delivery provider.
- Contact our team and we will assist wherever possible.
We will work with our delivery partners to help locate delayed parcels.
Damaged, Incorrect or Missing Items
If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of receiving your order.
Please provide:
- Your order number
- Photos of the item and packaging
- Details of the issue
Our team will review your request and provide assistance as quickly as possible.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this Shipping Policy limits your rights and remedies under Australian Consumer Law, including rights relating to products that are faulty, damaged, or not as described.
Contact Us
If you have any questions about your order or our shipping process, please contact us.
Peppercorn Gifts & Homewares
Melbourne, Victoria
Australia
Email: jolinli1388@gmail.com
Thank you for supporting our Australian family-owned business. We appreciate the opportunity to bring beautiful gifts and homewares into your home.